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How do I know if my order has been sent?

When we have dispatched your order we will send an automated email to the address you have given. The email you receive will also include your order number, which you can then track on the Royal Mail track and trace service. 

I haven't received my order yet

You can track your order using the Royal Mail track and trace service. For any further enquires please contact us on myorder@missfoxy.co.uk

How do I return my item?

Fill out the enclosed returns form and deliver it to the address stated on the form. Remember to include the reason for your return and select whether you require a refund or want to exchange your item for a different size. 

I have lost my returns form, how do I get another?

Please email myorder@missfoxy.co.uk and write 'new returns form' in the subject box, please include your name and order number in the email.

Have you received my returned item?

Once we have processed your refund or exchange you will receive a confirmation email.

After we have received your returned item please allow up tofice working days for your refund/ exchange to be processed. If you have requested an exchange, then your order will be shipped by standard delivery after it has been processed.

I have received an incorrect or faulty item

We apologise that you have received an incorrect or faulty item. To receive a refund or exchange please indicate this on your returns from, by selecting 'faulty' in the 'reason for return' category. Remember to select whether you want a refund or exchange on your return form.  For further information please contact our customer service team: myorder@missfoxy.co.uk

Can I exchange my item for a different product?

Unfortunately at the moment we do not offer this service. However you can change your item for a different size or colour (if it is in stock). 

Where do I send my return to?

Miss Foxy Ltd.

Unit 4

Apsley Grove

Ardwick

Manchester 

M12 6AW